Shipping policy

Consumers:

$0-$99.98
Flat rate ground shipping $10.00

$99.99 and above
Free Ground Freight (Within Canada and United States (Lower 48)

Tracking information will be sent by email.

We are not responsible for any duty or import costs. 

Cancellation Policy
Sorry, but we cannot cancel orders once they are placed. We ship promptly and cannot cancel orders once placed and paid for.

Shipping/Delivery
We will ensure that all packages are shipped in new condition to the address that you provide at checkout.

B2B / Wholesalers:

For Orders $0-$499.99
Flat rate ground shipping $20.00

For Orders $500.00 and above
Free Ground Freight (Within Canada and United States (Lower 48)

3rd Party Shipping: For accounts with 3rd Party shipping, invoices will be adjusted at time of fulfillment to reflect $0.00 shipping. 

Tracking information will be sent by email.

Payments

Consumer & B2B credit card payments are securely processed using Shopify Payments. 

B2B customers can now choose to pay via credit card online at time of purchase
or select "pay later". (at time of fulfillment)
If you choose to pay at fulfillment - will either bill you with the credit card we have on file or if you are on terms, you will receive your invoice by email.

If you need to update your method of payment, please call the office at 1-800-561-8017 (M-F) (9-5pm EST.)

If a product is not available at time of fulfillment, it will be at our discretion as to if we can offer a store credit or a suitable alternate or refund.